Pricing
Start with the smallest package that can prove call value.
Telepathy packages include ongoing management, monitoring, debugging, improvement, and support. Usage costs are billed separately so businesses only pay for the call volume they actually use.
Telepathy packages
No setup fee. Start with the right operating tier.
The monthly plan covers the service work: assessing, building, implementing, debugging, maintaining, and improving the AI receptionist system.
Telepathy SMB
$497/mo
Managed AI receptionist coverage for local businesses that need every call answered and routed cleanly.
- 24/7 inbound AI receptionist
- Website, FAQ, service, hours, and pricing knowledge base
- Google Calendar booking and call-back capture
- Call transfer and human escalation rules
- Call summaries, transcripts, and CRM or Google Sheet logging
Most useful first scale
Telepathy Pro
$1,000/mo
For businesses that need automation beyond the knowledge base, calendar, and basic call routing.
- Everything in Telepathy SMB
- Third-party API and workflow automation planning
- CRM, spreadsheet, email, SMS, and no-show follow-up flows
- Vertical-specific intake for clinics, courier, legal, finance, and retail
- Compliance-sensitive routing for payment, health, and financial conversations
- PCI-safe payment handoff planning for approved local-bank processors
Telepathy Enterprise
From $2,500/mo
For multi-location, high-volume, or regulated teams that need custom architecture and support.
- Everything in Telepathy Pro
- Multi-location, department, or brand routing
- Custom CRM, POS, dispatch, PCI payment bridge, or clinic system integrations
- Advanced reporting, audit trails, and operating dashboards
- Priority support and monthly executive optimization review
Scope of work
What the monthly management fee covers.
Telepathy is managed as an operating system for calls, not a one-time software install. The agent should keep getting sharper as the business changes.
Assess
Audit missed calls, call volume, business hours, staff handoff points, and the revenue tied to each call type.
Build
Create the agent prompt, knowledge base, call routing, booking flow, escalation rules, and test conversations.
Implement
Connect phone numbers, calendar, CRM or spreadsheet logging, notifications, and approved third-party workflows.
Debug
Review real calls, fix failed intents, tighten handoff rules, and remove awkward or risky call behavior.
Maintain
Keep the service live, monitored, updated, and aligned with staff, pricing, offers, policies, and operating changes.
Improve
Add new features, better automations, reporting, outbound follow-up, and vertical-specific call flows over time.
Usage rates
Metered infrastructure stays separate from management.
Monthly pricing covers implementation and support. AI model usage, call minutes, and phone numbers are billed by actual usage so light-volume businesses are not forced into oversized plans.
Primary AI model processing
$3.40 / 1M input tokens, $20.25 / 1M output tokens
Used for complex reasoning, sensitive workflows, and higher-value call decisions.
Fallback mini model processing
$1.05 / 1M input tokens, $6.10 / 1M output tokens
Used for simpler routing, summaries, classification, and cost-controlled backup.
Voice AI call minutes
$0.10-$0.42 / minute
Varies by voice engine, latency needs, language, transcription, and call complexity.
Twilio local inbound calls
$0.012 / minute
Applies when calls are received through a standard local number.
Twilio outbound calls
$0.019 / minute
Applies to outbound reminders, missed-call callbacks, and approved follow-up calls.
Twilio local phone number
$1.55 / month
Standard monthly number cost for a local voice/SMS-capable number.
Twilio toll-free number
$2.90 / month plus $0.030 / inbound minute
Useful when a business wants a national or more formal customer-facing number.
Final usage depends on call volume, number type, voice engine, workflow complexity, and any third-party systems connected to the agent.